Agency Operator
Full-timeOwn a book of monthly support clients end-to-end. You take the request, do the work, and report back — one accountable person instead of a chain of hand-offs.
The Role
More Than a Specialist
An Agency Operator is not a single-skill specialist. This role combines business analysis, technical implementation, design direction, and client care into one accountable position. You own the account — from reading the request to shipping the change and telling the client it's done.
Business Analysis
Understand client needs, analyse requirements, and design system specifications
Technical Implementation
Build, fix and deploy across Wix, Shopify, WordPress and NextJS
Design Direction
Keep every change on brand and visually consistent with what's there
Client Care
Own the relationship, set expectations, and report back every Service Day
Key Responsibilities
What You'll Do
Own a book of monthly support clients from first call to ongoing improvement
Run each client's request queue and agree what the current priority is
Do the work on your Service Days — content, fixes, forms, pages and systems
Send a clear progress update to every client on every Service Day
Run the weekly support call and turn conversations into scoped requests
Decide what fits inside monthly support and what needs a separate quote
Keep quality high: test, review and check your own work before it ships
Protect client sites — backups, safe deploys, and clean rollbacks
Spot improvements the client hasn't asked for and recommend them
Document what you did so any Operator can pick the account up tomorrow
Day-to-Day Tasks
Typical Activities
Onboard new clients and audit their existing website and systems
Triage incoming requests and confirm the next priority with the client
Update website content, images, pricing and service information
Change booking forms, enquiry forms and the workflows behind them
Diagnose and fix bugs across the client's site and integrations
Build small improvements to functionality the client already has
Write the Service Day progress update in plain language
Run the weekly call and follow up with what changed and what's next
Scope larger work into a separate quote when it falls outside support
Keep the account's notes, credentials and playbook current
A Day in the Life
How a Service Day Unfolds
Morning — Review the queue
Read everything that came in since the last Service Day. Confirm the current priority with each client, and flag anything that needs a separate quote before it starts.
Midday — Do the work
One active request at a time. Content changes, a booking form that stopped submitting, a new section, a bug nobody else could reproduce. You build it and you test it.
Afternoon — Ship and check
Deploy safely, check it live on real devices, and make sure nothing else moved. If it isn't right, it doesn't go out.
End of day — Report back
Every client hears from you: what you did, what it means for them, and what's next in the queue. No chasing required.
Each week — The support call
Talk it through. Pick up what they haven't thought to ask for, reorder the queue, and recommend the improvements you can see from the inside.
Requirements
What We're Looking For
Hands-on experience building or maintaining websites and online systems
Comfortable across at least one major platform — Wix, Shopify, WordPress or NextJS
Able to diagnose a problem you've never seen before and fix it safely
Strong client communication — you can explain technical work in plain language
Organised enough to run several client queues without dropping anything
Good judgement on scope: what's a quick change and what needs a quote
An eye for design and the discipline to match an existing brand
Self-directed and accountable — you finish what you start
Bachelor degree in Business, IT, or related field preferred
Ready to own outcomes, not just tasks?
Apply now and become the single point of accountability for projects that drive real business results.