Is your website winning new customers?Or quietly sending them to competitors?
Get your website reviewed by a senior UX expert with 20 years of building web applications for Australia's big players: CommSec, CommBank, ResMed, Cochlear and Pepper Money.
Bach Ly, senior UX expert and web engineer: 20 years of commercial projects in Australia, building the websites and web applications customers use every day at CommSec, Cochlear, ResMed and Pepper Money. The same thinking, applied to your website. A person, not a robot report.
★★★★★Five starsRecommended by engineering leaders at CommSec, Cochlear, ResMed and Pepper Money
Projects for Australia's big players
Cochlear
A global telehealth platform for clinicians
Senior front-end engineer and technical lead: extended and scaled the platform, and refactored a legacy codebase onto a modern React stack.
Pepper Money
One website where there were three
Consolidated the broker portal, customer website and corporate site, and retrofitted the internet banking portal for mobile.
ResMed
A refreshed patient-management system
A digital refresh of AirView, ResMed's patient-management system, and a UI component library for it.
Universities & ANMF SA
Systems for universities and nurses
Student survey and equipment-management systems for UTS, UNSW and Griffith, and an online learning platform for Australian nurses.
Online retailers
Ecommerce stores that had to keep selling
Ongoing development and maintenance of online stores for Bing Lee, Princess Polly, Paddy Pallin and Costume Box.
Rowmark Australia
A product website built for mobile
The product catalogue and a library of how-to engraving videos, laid out for customers on their phones.
What colleagues say
★★★★★Five stars
“Bach worked extremely well with the external vendor and UX designer to retrofit our Online Banking Portal. Many thought it was impossible due to the outdated technology it was built on, but Bach used his frontend expertise to bring our portal to a modern state in a very short time. He helped us quickly deliver more value to our customers while saving cost and time.”
Karl EsberGM Asset Finance · Pepper Money
★★★★★Five stars
“Bach was well-versed in designing & developing streamlined solutions for our Clinician Portal at Cochlear. Thanks to his work, we were able to scale up quickly and resolve many issues for hospitals and clinics around the world.”
Abid MDigital Transformation · Cochlear
★★★★★Five stars
“At CommSec, Bach demonstrated his expertise as our most experienced front-end engineer by tackling complex projects with proficiency. He collaborated closely with engineers and the UX/VD team, bringing ideas to life. Bach consistently offered valuable improvements and delivered challenging UI designs. When the UX team started working on a Design System, Bach eagerly volunteered and delivered a great component library. His calm, measured approach made him a pleasure to work with, and he always prioritized delivering the best results for our customers. I would have no hesitation in working with him again.”
Justin GoldbergHead of Engineering · worked together at CommSec
★★★★★Five stars
“Bach is a fantastic developer to work with. He’s consistent, adaptable, and truly cares about the code he writes. On a rebranding project for a large medical web application, Bach dug into implementation details, experimented with CSS techniques for complex design elements, and kept the project on track and on time. When designs were too complicated or expensive to implement, he negotiated workable compromises with stakeholders. Bach is self-sufficient, diligent, and dependable. If I ever have the opportunity to work with him again, I will go out of my way to make it happen.”
CJCody JenkinsSenior UI Developer · ResMed
★★★★★Five stars
“Bach is a very experienced UI/UX Developer. He quickly understands business intentions and requirements, efficiently converts designs into functional frontend solutions, and communicates constructively with team members to foster a positive team spirit.”
TWTim WangEngineering Manager · ING Australia
★★★★★Five stars
“In my experience working with Bach at CommSec, his contributions to the frontend and UX were outstanding. He consistently communicated effectively and delivered UI features promptly, which was key to our team meeting deadlines at very high quality.”
KSKon StormozhevCTO · worked together at CommSec
What we look at
Everything a customer sees before they call you
Your Google profile
Rating, reviews, photos, hours: what people see before they ever reach your site.
Your website on a phone
The first screen, the buttons, the phone number: is it one tap to call or book?
Your website on a computer
First impressions, how clear your offer is, and what's in the way.
Speed
Google's own speed test on mobile and desktop, explained in plain words.
Against your competitors
Up to three competitors you name, side by side with you.
Your to-do list
What's working, what to fix first, and what to leave alone.
Sample reviews
See what you'll get
Each review is made for one business, in its own colours, with screenshots and notes. Tap one to read it.
Most websites are built and then left to hope. A review tells you whether yours is doing its job, what's holding it back and where you're losing customers, before you spend more on it. If you want help with what we find, we'll quote for it; if not, the review is yours to keep and use with anyone.
Who does the review?+
Bach Ly, a senior UX expert and web engineer with 20 years of commercial projects in Australia, for CommSec, Cochlear, ResMed and Pepper Money among others. He runs KoalaDigital in Sydney. A person, not a robot report.
How quickly will I get it?+
Your review is in your inbox within 48 hours of paying.
What do you need from me?+
Just your website's address and where to send the review. If you'd like us to compare you with particular competitors, reply to the confirmation email with their websites. No logins.
What if I don't have a website?+
Then we review your Google profile and what customers find when they search for you, and tell you what a first website should do.
Get senior eyes on your website
Reviewed by a UX expert with 20 years in Australia. In your inbox within 48 hours.
20 years · Australia
Karl EsberGM Asset Finance · Pepper Money
Abid MDigital Transformation · Cochlear
Justin GoldbergHead of Engineering · worked together at CommSec
